My name is William Chilcote. I am married with 4 wonderful children. The goal of this website is to help others with my talents and gifts. My children are interested in technology and are curious about the world around them. My desire for them is to give them a safe environment where they can explore and learn. In this journey, I hope that others might benefit from what we are working on.
You can get to know me a little more on LinkedIn
Experiences
-
- Computer Technician Manager at Musco Sports Lighting, LLC 2008 to Current
-
- Supporting the technical needs of our team around the world.
-
- Purchasing equipment for new team members and upgrades to our current 2100+ computers.
-
- Collaborating with our team on many different avenues like desk moves, technology needs, and upgrades. members.
-
- Utilize our Quest Kbox K1000 system to create tickets, knowledge base articles, software distributions, and inventory of our assets.
-
- Working with my team of 9 computer techs and 1 intern to help our global team with anything that runs on batteries or plugs into the wall.
-
- Daily support of O365 and Windows 10. We will slowly be rolling out Windows 11 in 2023.
-
- Limited support of Mac and Linux OS.
-
- Assisted in updating Antivirus policies and implementation.
-
- Support a vast number of applications: Fortinet VPN, Citrix Workspace, O365 and previous versions of Office.
-
- Computer Technician Manager at Musco Sports Lighting, LLC 2008 to Current
-
- Computer Technician at Musco Sports Lighting, LLC 2005 – 2008
-
- Programmer/Data Analyst at Robert Half Technologies 2004-2005
-
- Contract with Wells Fargo
-
- Processed flat data files from East Coast tax assessors so that they could receive payment for Escrowed Taxes.
-
- Programmer/Data Analyst at Robert Half Technologies 2004-2005
-
- Intern/Temp at Lennox Heating and Cooling in Marshalltown, IA 2003-2004
-
- Helped support the team and production line computers, printers, scanners, and phones.
-
- Upgraded computers with new hardware.
-
- Assisted with removing token ring network and moving older computers to a ethernet network.
-
- Backed up critical PCs.
-
- Process support tickets.
-
- Helped maintain MS Access databases.
-
- Intern/Temp at Lennox Heating and Cooling in Marshalltown, IA 2003-2004
Education
Computer Science degree from Pensacola Christian College, 1998 -2002